Special Usage
Terms
of KWB - Kraft
und Wärme aus Biomasse GmbH
for using the "Comfort Online"
Internet platform
1.
Area of applicability
1.1. These special usage
terms ("Special Terms") regulate the use of the Comfort Online
Internet platform ("Comfort Online") between KWB Kraft und Wärme aus Biomasse
GmbH ("KWB") and its registered users ("User").
1.2. If these Special Terms
do not provide for individual circumstances, these shall be regulated
alternatively by the respectively applicable KWB General Terms and Conditions
which are available at http://www.kwb.at ("AGB").
1.3. The services provided
on the Comfort Online platform are separated into basic and fee-based expansion
services (function and data packages).
1.3.1. The basic services include the following
functions:
- Registering as a user and user account administration
- Registering max. one heating system per user account
- Requesting and displaying the heating system's operating parameters
- Sending authorised control commands and configuration changes to the heating
system
- Alarm system
- Temporary support access for certified technicians
- Granting and administrating a total of 3 authorisations for sub-users; of
which max. 1 data package release to sub-users. An
authorisation may thereby include the entire heating system or only parts of
it.
The basic services are provided free
of charge until revoked.
1.3.2.
The company also offers various
fee-based expansion services which Users must pay for in advance with a fee.
For the expansion services, we distinguish function packages and data packages.
1.3.2.1.
Function packages:
Function packages contain paid for additional functions. These include for
example:
- Registration of more than one heating system per user account
- With data package provision to sub-users: grant and manage more than 1 and up
to 3 authorisations to sub-users
- Without data package provision to sub-users: grant and manage of an unlimited
number of authorisations to sub-users
- Change log
- Data live view (without data package, without storage)
- Recording and storage of historical operating data (only possible with paid
for data packages)
- Presentation of recorded data in charts (only possible with a data package)
- Individual representation options available for the charts
- Comparison of several systems
1.3.2.2.Data packages:
1.3.2.2.1.
We offer different data
packages. These are distinguished by their different expiration and storage
periods (between 1 month and 24 months).
1.3.2.2.2.
KWB retains the right to
combine the purchase of selected data packages with the conclusion of a
maintenance agreement for the heating system with KWB or a qualified KWB
partner.
1.3.3. KWB expressly reserves
the right to reclassify basic services as fee-based expansion services. A
retrospective offsetting of payments, however, is excluded in this case.
2. Basic
service/Expansion services
2.1. KWB and the User enter
into a legal relationship when the User confirms these Special Terms as well as
the General Terms and Conditions (ABG) during the process of registering as a
User on the Comfort Online platform.
2.2. KWB has the right to
exclude or block individual Users from accessing the services (basic and/or
fee-based expansion services) without specifying any reasons. In the event that
KWB blocks a User who has already paid for the fee-based services, KWB
undertakes to reimburse the User pro rata for these fees within 14 days after
the block was created and initiated. Additional claims for damages by the User
are excluded.
3. Exclusion of liability
/ Password safety
3.1. KWB does not accept any
liability or warranty for a functioning "Comfort Online" service. Any
liability or warranty is excluded with the exception of (i)
liability for wilful or grossly negligent actions, (ii) personal injuries, and
(iii) for legally mandatory damage claims under the Product Liability Act.
3.2. The User must ensure
constant and consistent internet connectivity to be able to use the Comfort
Online platform properly. KWB is not liable for and/or obliged to guarantee the
internet connection set up by the User, any associated data allotments and any
incurred costs for internet usage and any security systems installed by the
User and the User's provider.
3.3. KWB is in particular
not liable for any input errors the User makes. Before using Comfort Online,
the User is obliged to carefully read the operating manual of the respective
heating system (e.g. heating boiler, ...). If anything
is unclear, the User should read the help pages provided by KWB as well as
contact the support services before using the Comfort Online platform.
3.4. The respective User is
responsible for safeguarding his/her password and username. The User undertakes
not to provide his/her username and password to third parties. KWB does not
accept any liability or warranty. In the event that the User loses the password
and/or username, he/she is obliged to notify KWB about the loss of the password
without delay by resetting the password via the respectively provided Internet
screen. Once notified, KWB will ensure that use of the old password shall no
longer be possible. KWB will provide the User with a new password within 48
hours or less.
4. Expansion
services/Right to withdraw
4.1. The expansion services
shall be activated for the respective User once receipt of payment has been
confirmed by the third-party payment services provider. Paid services are not
activated until the third-party payment services provider gives payment
confirmation to KWB.
4.2. The User shall grant
his/her consent to having the respectively required data be processed by the
payment services provider. The scope of the respective data depends on the
agreement concluded between the User and the payment services provider. KWB
does not accept any liability for any misconduct on the part of the payment
services provider. KWB will not receive any credit card data from the payment
services provider.
4.3. The User – to the
extent he/she is a consumer within the meaning of § 1 of the Austrian Consumer
Protection Act (KSchG) – confirms within the meaning
of § 18(1) line 11 of the Remote and External Transactions Act (FAGG) that
he/she is aware of his/her right to withdraw from a contract within 14 days
after concluding said contract. The User expressly agrees to the early start of
contract fulfilment immediately after contract conclusion and receipt of
payment. The information under § 7(3) FAGG will be emailed to the respective
User at his/her specified email address immediately after the order is placed
and before services are provided.
5. Data privacy
5.1. KWB has the right to
store personal and heating system data relating to the User and use it for the
provision of the agreed upon services.
5.2. The User's consent
refers to the following data that the User must provide during registration:
user name (=email address), password, first name, last name, address,
postal/zip code, city/town, country, mobile number. The User's consent also
refers to data that are automatically read and stored by KWB and/or the data
base provider from the heating system connected to the Comfort Online platform
(e.g. heating boiler, ...). These comprise: serial
number and operating parameters of the heating system connected to Comfort
Online (e.g. heating boiler, ...) as well as the
respective IP address used by the User.
5.3. KWB undertakes to keep this data confidential vis-à-vis third parties, if and to
the extent that a disclosure is not necessary for the fulfilment of the
contract between the User and KWB, in particular the provision of the agreed
upon services. The User gives his/her express consent, which may be revoked at
any time, for parts of his/her data (in particular IP address, password,
username) to be processed by the database provider. In addition, the User gives
his/her express consent, which is revocable at any time, for parts of his/her
data (first name, last name, address) to be disclosed to the payment services
provider for the purpose of reimbursement of potential amounts paid in excess
of the required sum. The statement revoking consent must be submitted to KWB
via email. If consent is revoked, KWB will no longer be able to provide the
services resulting in an automatic termination of the contractual relationship.
KWB is obliged to reimburse the User pro rata within 14 days for any payment
made for the expansion services.
5.4. KWB undertakes not to
provide data to other third parties that were not specifically named in these
Special Terms. Moreover, KWB undertakes to exclusively use any such stored data
for the provision of services.
6. Termination
KWB has the right to terminate the contractual relationship with
individual users at any time without specifying reasons. Any fees paid in
excess shall be reimbursed pro rata in this case. If expansion services were
utilized as part of the contractual relationship that stipulate a minimum
validity period for the User, then a regular termination by either the User or
KWB is excluded.
7. Intellectual Property
KWB has the sole licensing
right and/or copyright with regard to the Comfort Online platform and the
software. This also refers to the right to compile contents, comments, and
links to other Internet sources and to descriptions of these sources. Except
the use that is permitted under these Special Terms, the use or any
modification or manipulation of any parts of the software or Comfort Online is
not permitted and violates KWB's and/or the originator's intangible property
rights. Violating this provision may result in civil and/or penal consequences
for the User including any obligations to pay for damages resulting from a
violation of intangible property rights. The use of Comfort Online does not
imply an authorisation to exploit KWB's retrievable intangible property rights
(in particular trademark rights).
8. Deliveries /
Contractual statements
Deliveries received
from KWB become immediately effective if they were sent to the User's last
specified postal address and/or email address. The User is obligated to keep
his/her data current and to notify KWB regarding any changes in his/her data
via the respectively provided screen.
9. Changes to these
Special Terms
KWB reserves the
right to make changes to these Special Terms. KWB undertakes to notify the User
before a scheduled change via email specifying an objection period of at least
14 days and also the date the change will take effect.
If the individual
User does not submit an objection within the stated objection period, the
changes and the Special Terms in their amended version shall be deemed to have
been accepted.
10. Jurisdiction
10.1. Any disputes from any
contracts concluded with the User including the issue of their validity and
their prior and subsequent effects are – outside of the applicability of the KSchG – exclusively decided by the competent court where
KWB registered office is located, according to KWB's discretion or also by the
competent court, in whose jurisdiction the User has his or her registered
office or residence.
10.2. Regardless of the location
of the affected device (heating system), it is agreed that the location of
KWB’s registered office shall be the place of fulfilment.
11. Choice of
law/severability clause
11.1. All relationships
between the User and KWB to which the present Special Terms apply are
exclusively subject to Austrian Law under exclusion of any Austrian or European
conflict of law provisions. Also excluded are the UN Sales Convention and any
conflict of law provisions.
© KWB, in effect as of April 1, 2016, misprints and printing errors excepted!